Lemur LandingsLemur Landings

FAQ

Frequently Asked Questions

If we haven't covered below what you really want to know, give us a call on 01202 740500 or send us an email.

Rules of Play

Please remember to read our CENTRE RULES & SAFETY GUIDELINES before you visit Lemur Landings to ensure a safe visit. 

Is the centre suitable for OLDER children?

Yes, but for the safety of younger children, older children over 11 and/or those over 5’ 3” are not allowed on the play equipment.  We ask that parents/guardians of older children are particular mindful of the younger ones and that they remain on the large play frame and do not play in the areas designated for the under  5’s – they will be asked to leave Lemur Landings if they cannot respect this requirement.

Can I bring my own food?

No. All food and drink consumed inside Lemur Landings must be bought from the Café.

Do you have lockers and how much do they cost?

There are lockers, each takes a £1.00 coin, which will be refunded when you return your key.

What’s the busiest time of day?

In high season, usually between 11am and 3pm.

Why do you collect my personal details on arrival?

We do this for a fire list in the case of an emergency and to ensure that we can identify families in the case of a lost child or other problem, details can be deleted at the end of your visit, if you require.

Are you open all year round?

We are open every day except Christmas Day and Boxing Day.

Can I have a refund if I’m asked to leave?

If you break our safety rules you’ll be given a number of warnings. If you ignore these, you’ll be asked to leave and you won’t be given a refund.

How much does a group leader need to pay?

We try to match our leader ratio to your requirements so leaders will be admitted FREE OF CHARGE in line with this schedule.  If you have more than this please ask our Reception team who will let you know if there are any other charges to pay.  We are usually able to accommodate more leaders free of charge.

Age 0 - 2: 1 adult to 3 children    Age 2 - 3: 1 adult to 4 children    Age 4 - 8: 1 adult to 6 children

How many children can one adult bring in to the centre?

We are a big centre and you cannot see from one end to the other and it is on different levels.  We suggest no more than 3 under 5’s and no more than 6 over 5’s per adult. Children can become very distressed if they cannot find parents and vice versa, please make sure you know where your children are at all times.

What should the children wear to the play centre?

We recommend comfortable play clothes ideally with long sleeves and trousers.  They should be free of metal belts and buckles and any dangly bits which could get caught on the playframe and cause injury or damage.

Can I wear glasses?

We do allow you to wear glasses on the equipment, at your own risk. Please be extra careful.

Do I have to wear socks on the equipment?

YES. For health and safety reasons you have to wear socks.

Can I wear jewellery?

We ask that you don’t wear jewellery on the equipment, as it can cause damage and injury, and be easily lost.